Returns Policy

We want you to be delighted with the jewellery you buy from Ammavaru Jewellery and therefore, we have a no-fuss returns policy. This means that if for whatever reason you wish to return an item you have purchased; you may return it within 14 days of receipt for a refund or exchange.

CONDITIONS FOR RETURNS FOR EXCHANGE OR REFUND

The returned Item(s) must be unused and undamaged.

All items should be returned in a re-saleable condition, including the original box and bag
The returns note is completed and returned with the items along with proof of purchase.

We regret that we are unable to offer a refund to items that are not returned in these conditions and within the time frame stated above and they will be returned to you.

Unless the jewellery is damaged or not as specified on your order confirmation, Ammavaru Jewellery Ltd are unable to accept returns for exchange or refund of the following items:

• Pierced jewellery due to hygiene reasons
• Personalised jewellery
• Gift Vouchers

REFUNDS AND EXCHANGES

Refunds will be issued via the original method of payment within 30 days of our receipt of returned goods.

We can only despatch exchanged items after the returned goods have been received. However, if you have seen something online and you don’t want to wait, you can make your purchase online and send your unwanted item back to us, as long as the returned item(s) are within our conditions for returns and exchanges and returned within the time frame stated above under RETURNS.

We advise that exchanges generally will take 5-7 working days from our receipt of your goods to despatch, however, during busy periods of time this may be extended and you will be advised accordingly.

RETURNING YOUR PURCHASE

We hope you love your Ammavaru purchase, but if you change your mind, you are welcome to return your order within 14 days of receiving it.

Items must be returned unused and in their original condition and packaging.

For change-of-mind returns, customers are responsible for arranging and paying for return postage. We strongly recommend obtaining proof of postage and using a tracked service, as we cannot be responsible for items lost in transit.

Once your return has been received, your refund will be processed in accordance with your statutory rights.

If your item arrives faulty, damaged or incorrect, please contact us before returning it so we can arrange the appropriate return or replacement at no cost to you.

This policy does not affect your statutory rights.

UK & INTERNATIONAL RETURNS

Send to:
Ammavaru Jewellery Ltd
49 Pasture Road
Letchworth
Hertfordshire
SG6 3LS